DALRC Retiree Service Center Information

Prescription Drugs Each plan participant in the DALRC Retiree Medical/Prescription Drug plan should have received a letter from MemberHealth (Community Care RX) with their own information on it to take to the pharmacy until their drug card arrives in the near future. An error was made on the phone number provided in the letter for calling to verify your coverage. It should have read 1-866-316-6052. This is a toll free number but it does not begin with 800. Please make the change to the letter to correct the phone number until you receive your drug card.

If for some reason your pharmacist does not accept the letter as your proof of coverage, you can call the number, 1-866-316-6052 yourself, when you speak to the MemberHealth representative, tell them you are calling to verify your coverage and make sure they have your record updated to reflect your HIC number. If they tell you that you are not in the system, give them your HIC number and ask them make sure the number is entered into the system immediately so that you can get your prescriptions filled. This process can take up to 3 hours in order to get the record updated.

The reason for the difficulty even though you provided the information to Marsh is due to the fact that Marsh must first process the information before forwarding it on to MemberHealth and this is taking some time to update the records of more than 20,000 people manually. Once Marsh and MemberHealth complete the data entry for all participants, these problems should be resolved but this will take patience on all our parts until the process is completed.

We were not made aware until Friday that Medicare was backlogged in approving the Medicare number eligibility. We are sorry for the inconvenience and hopefully the problems will be corrected in the near future.

It will probably be to your benefit to call the 1-866-316-6052 number prior to leaving for the pharmacy to make sure they have your Health Identification Coverage Number (HIC) in the system.

If you are at the pharmacy and need your medication and are unable to get approval, you can contact Cathy Cone on my home phone at 1 713 680 1603 or my cell phone at 1 832 541 8842 and I will do my best to assist you in getting your prescriptions filled in a timely manner.

HIC Numbers/Prescription Drugs As another reminder, anyone that has yet to provide a HIC number to Marsh will receive a letter notifying them they cannot use their RX coverage until Marsh receives and processes their HIC Number. There are a number of retirees that provided Marsh with "incorrect or invalid" HIC numbers that will also received a letter from Marsh notifying them of the need to provide a correct number to complete the processing of their applications.

The DALRC Retiree Service Center website
has been updated with the following announcements:

1. Medical/Hospitalization – If you are a member of the DALRC Medical Plan and you will be hospitalized soon and have not received your Medical ID card, you can contact Marsh and Marsh will provide you a certification number (this is the number that will be on your ID Cards) which they can provide to the hospital until your card arrives.

2. Pension deductions - If a DALRC Retiree Medical Plan participant has received a deduction from their Delta pension check for Medical, Prescription Drugs, Dental or Vision benefits. - these are not the DALRC benefits deductions, but are more than likely, deductions for Delta insurance programs, offered through Delta you did not opt out of following the proper procedure. If you did not sign up for Delta insurance and the deductions have been taken from your pension check by mistake, you will need to contact Delta at 1-800 MY DELTA to have the coverage removed or corrected. If Delta believes the deduction was a mistake or the incorrect amount was deducted, they will work with you to resolve the problem.

3. ID Cards - The ID card packet and premium billing notices, informing members that if they have provided their applications or changes to Marsh by December 31, 2006 they should be receiving updated premium billing notices showing the changes that have been made. This notification will also make them aware of the delay in the arrival of their Medical ID Cards by the end of the week.

The DALRC Retiree Call Center - The Service Center prompts have changed, you will no longer be required to go through a set of prompts in order to determine the Service Center is closed and you will need to call back during regular business hours to speak with a representative. You will be notified when you call if the Service Center is closed and there will no longer be a mailbox provided to leave a message.

We appreciate your patience in getting all the kinks worked out of your new medical programs and ask that you please understand that we are working very hard to make this as smooth a transition as possible.